
“Building trust is the critical success factor of management, yet it is often non-existent in Today’s world.”
Richard D'Aven
Dartmouth Business School

“You can’t have success without trust.”
Jim Burke
Former CEO
Johnson & Johnson
In 2005, only 54% of consumers in the USA trusted businesses to do the right thing and only 39% trusted government to do the right thing.
In Europe, just 39% trusted businesses and 31% trusted government to do the right thing.
On the organizational level, trust within companies has also declined. In the U.S., only 51% of employees have trust and confidence in senior management.
Organizational leaders have repeatedly complained for decades about money wasted on training programs that have little or no long-term impact. Human resource professionals have lost credibility in boardrooms for not delivering programs that improve the bottom-line and legitimately impact behavior.
Is there a potential root cause? ![]()
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